Tag: career information

Do you know your customer service level?

Posted on October 28, 2010 by Bruce

Have you ever tried to figure out your customer service percentage? To do this evaluate your customer base and break them into an even number such as 10, 100, etc. Out of those clients how many were unsatisfied with your service or product? If… Continue Reading “Do you know your customer service level?”

Category: Leadership, Truck Driving ArticlesTags: articles, Bruce Outridge, business, career information, entrepreneur, fleet supervisors, industry information., moving industry, Outridge Consulting Services, professional drivers, terminal managers, tradeshows, transportation industry, truck drivers

Earn Your Respect

Posted on October 21, 2010 by Bruce

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For those of us in business, or drivers in the transportation market we are always looking for ways to gain respect from our coworkers, customers, and collegues. I have seen many people over the years try moves like sucking up to people, offering discount rates… Continue Reading “Earn Your Respect”

Category: Leadership, Truck Driving ArticlesTags: articles, Bruce Outridge, Bruce Outridge atbs Canada Inc., business, career information, entrepreneur, fleet supervisors, industry information., Outridge Consulting Services, professional drivers, transportation industry

Comfortable – How to Lose Business

Posted on October 14, 2010 by Bruce

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We all go through it! You start out in business and are all excited and then you have enough clients so you forget to advertise and market. Why call people you say, they call me. Many business owners go through this. The secret is… Continue Reading “Comfortable – How to Lose Business”

Category: LeadershipTags: articles, Bruce Outridge, Bruce Outridge atbs Canada Inc., business, career information, entrepreneur, family life, industry information., Outridge Consulting Services, owner operators, transportation, transportation industry

The Professional Driver

Posted on October 7, 2010 by Bruce

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As November quickly creeps upon us the transportation industry is frantically trying to get up to speed on CSA 2010 which is set to launch next month. Many say there will be vast amounts of drivers put out of work due to unsafe habits.… Continue Reading “The Professional Driver”

Category: Leadership, Truck Driving ArticlesTags: articles, Bruce Outridge, Bruce Outridge atbs Canada Inc., business, career information, Careers Tips, carriers, csa2010, fleet supervisors, industry information., Outridge Consulting Services, owner operators, professional drivers, transportation, transportation industry, truck drivers

Developing a Checklist

Posted on September 30, 2010 by Bruce

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Starting a new business or reviving an existing one?A great way to do that is to develop a checklist. Make a list of all the things that could have gone better over the last year in your business. Then make a list of what… Continue Reading “Developing a Checklist”