It always amazes me how many businesses do not grasp the importance of good customer service. People say I am always harping about customer service ,but it is one of my pet pieves about business. Many of the ones who are lacking in customer service are the larger companies. However even if you are working in a large company you can extend professional customer service by being in control of how you deal with the people you service each and every day. One of the companies that promote exceptional customer service objectives is that of the Nalco Chemical Company. I can attest to their customer service skills as I used to perform this very job. If you are interested in seeing exceptional customer service then click the link below and take notes.
Nalco customer service video – http://www.youtube.com/user/NalcoCompany#p/a/u/0/iyt19ofBWrE