Artist | Author | Radio & Podcast Producer | Television Host
It always amazes me how many businesses do not grasp the importance of good customer service. People say I am always harping about customer service ,but it is one of my pet pieves about business. Many of the ones who are lacking in customer service are the larger companies. However even if you are working in a large company you can extend professional customer service by being in control of how you deal with the people you service each and every day. One of the companies that promote exceptional customer service objectives is that of the Nalco Chemical Company. I can attest to their customer service skills as I used to perform this very job. If you are interested in seeing exceptional customer service then click the link below and take notes.
Nalco customer service video – http://www.youtube.com/user/NalcoCompany#p/a/u/0/iyt19ofBWrE
Enjoy
I went to an art opening last night and was very impressed with the number of people in attendance. The opening was for three ladies who made pottery and do photography. All are fairly new to holding openings and have put in alot of work to make it a success and it sure was. The one thing they did well was work together and the crowd showed in huge numbers. If you are contemplating putting on a show or event and wonder how you will get people out, try working with someone of similar interest and double your numbers. I have seen this work successfully in tradeshows, corporate sponsored events, and art openings. Not only will you meet people you wouldn’t necessarily have access to, but will create relationships with other people that may last forever.
Have you found yourself to be the leader of your team even without trying? When no one comes forward as the leader you naturally fill the position, feeling like you are the only one comfortable in the spotlight. If you aren’t getting the recognition you feel you deserve for leading the group then don’t despair, take notes! That’s right, write down your accomplishments and team commitments and store them for future use. Many times managers don’t notice who is always stepping up to the plate or even worse start relying on you without asking. This list you create will not only show yourself how valuable you are, but can be very helpful in the performance appraisal stage each year. If your company still doesn’t recognize your importance then at least you will have the information for your updated resume.
Good Luck!
Things are busy as we get ready to move our offices at the end of this month. All emails and phone numbers will remain the same. As we get ready to go, think about your own situation. I look at a move as a fresh start, a time to clean out old baggage etc. I’ve noticed many people think of it as a bad thing when you move, but it isn’t. As I always say, new location, new opportunities. In the meantime, if you will be at the Fergus Truck Show next weekend make sure you come by and say hello.
Talk to you soon,
Many of us are extremely busy during the summer months. Maybe you have extra duties due to children or are in the middle of tradeshow season, many entrepreneurs stop marketing in the summer. Your marketing program should be running approximately 3 months ahead so the contacts you make today may not need your services until fall. The key is to make sure you are marketing at all times and letting people know about your services. If you don’t you may find that the work drys up and you have to start all over again. Keep handing out those business cards and look for opportunities in the fall.
Good Luck!