Bruce Outridge

I Know It All Already!

Posted on March 14, 2013 by Bruce

I was just finishing a class and a women walked in with a question. I politely told her to go ahead and she asked a general question about a dispatch position in the transportation industry. I gave her the answer as I knew it and we began to talk about the industry in general. That’s where it started, she began with verbal diarrhea. She told me she was in this truck training course because she had a boyfriend that had been a truck driver. She had driven his truck numerous times, her family had a trucking business so she learned from her parents how to treat truck drivers. The tone was not positive. When I asked about her dispatch experience she told me she hadn’t any but did invoicing and had to deal with drivers, and again learned how to put them in their place.

Someone like that is exactly what we don’t need in our industry, the day of the cowboys are gone. We probably all have a friend like that or know someone like that which is always trying to make sure they are one up on whatever you do. You buy a bag of milk and they buy two. My worry is a person with a closed mind thinking they know it all and learning from people that really don’t know what they are doing themselves is the big problem. In my book Running By The Mile the first thing I talk about is listening to others. One of the main problems I hear when talking to new applicants is that they have talked to someone who is negative about the business. Someone told them they wouldn’t make money. I know plenty of people making money in the trucking business and I can go to many companies and find two business owners, one going bankrupt, and the other making a good income. The difference is for those that choose to run like a business or those that have no idea where their money is going. The decision is which business owner are you? Open your mind, listen to people who are in business and have the experience and you will do fine. In business it is said to listen to people who are where you want to go, not the ones stuck at the side of the road.

About the Author

Bruce Outridge is a transportation consultant and author of the book “Running By The Mile.” More information can be found on Bruce at www.outridge.ca

Are You Marketing for the Right Reasons?

Posted on March 7, 2013 by Bruce

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The title of this article may seem a little silly, for why else would we be marketing other than to gain clients. That may be true but like everything else if you don’t understand why you are doing something it will be hard to keep it going over the long term. Two areas that I see many people falling down is in the area of networking and email marketing. I see it at many of the events I attend and the clients I deal with through my design business. It happens all the time, someone joins a networking group, attends two meetings, then decides that they haven’t gotten any business out of it and quits and moves onto another group, never building proper relationships. The same thing happens with email campaigns, someone will decide to start a newsletter, do it for two months, they don’t see any new business and stop. When I tell people to give your marketing processes a year they all tell me that it is way too long. The people that think it is way too long are in it for the wrong reasons.

Marketing takes time and consistency, you need to have patience to let it work. I get business all the time from my newsletter program and I get business from my networking activities, but I don’t try to rush it. Even at an event the other day I was criticized for taking so long to build work when I mentioned it took a year before I started to see return on my efforts. The kicker is that the clients I have through those activities know me well and don’t think of anywhere else when looking for my type of expertise. People need to know who you are, try to attract people to you instead of pushing your business card in their face. Market for the long term, not the short term and you will have business for a long time. If you are out to get business because you need the money for the rent this month you may be best to spend your efforts looking for a job.

About the Author

Bruce Outridge is a business and leadership consultant and author of the books “How to Start an Artistic Business” and “Running By The Mile”. For more information please visit his website at www.outridge.ca

Evaluating Your Stance

Posted on February 28, 2013 by Bruce

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If there is one thing that many entrepreneurs have to do regularly is evaluate what they are doing and why. Many times we create programs that we think may be of interest to others and then struggle to sell them or take them to the level we hope to achieve. This has happened to all of us and if we can take the time to step back and take a whole hearted look at the program as a whole we may find the flaws that are stopping our success.

I recently went through this with one of my own programs, great interest but few buyers. After evaluating the clientele that were interested I found that many people weren’t ready to jump into a coaching program. Having a smaller option to offer them such as my book seemed to be less threatening and more inviting. I am now in the midst of revising the program into several packages that may be more appealing based on the questions I have been receiving from potential clients. The important part is being able to step back and take a look at the services you are offering and make sure they are still making sense to your target market. Target markets have a way of changing as industries change and if you stay with the same programs without evaluating them on a regular basis you may find that you are caught behind the times.

Another area that many people forget to evaluate is their marketing material such as business cards and more. We often will print 5000 out because it is economical to do so but if your information changes you have to throw out much of the material. I now order my cards in quantities of 1000 to 1500 which I know is enough for roughly a year. Get in the habit of evaluating your business on a regular basis and you will find it to be changing and growing the way your clients needs are therefore making you more successful.

About the Author

Bruce Outridge is a business consultant and author of the books Running by the Mile and How to Start an Artistic Business in 12 Easy Steps. For more information on Bruce please visit his website at www.outridge.ca

Have You Been in the Game Too Long?

Posted on February 21, 2013 by Bruce

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Everyone has a comfort zone and it’s easy to stay in a place that is warm and cozy and closed off to threats, you can feel protected in a place like that, but are you really? Often that type of environment gives a false hope of what is really happening in your life. This is especially true in business and careers where people are making good money, have freedom to do their work unsupervised and don’t feel the need to keep pushing themselves forward. In business if you aren’t pushing yourself forward you will find yourself dead in the water wondering why everyone passed you by, you need to keep improving and redeveloping. This is also true for careers.

I was on the panel for a career fair a few weeks ago and was talking with an individual that had been driving truck for many years. He had some incidents on his license from the past and had worked for companies that didn’t see those issues as a threat. Recently he was fired for what seemed like no reason at all, but when listening to his story I believe the company he worked for started to see a pattern and decided to no longer take the risk. He is now having trouble getting a job doing what he has done for his whole life. As I spoke with him at length we determined that he may be better to start looking at other positions in the industry that don’t require driving capabilities therefore taking the focus off of his record. He was extremely happy with this new direction and went bouncing out of the event.

If he had started to look at another path even when he was driving he may have been able to move in that direction without losing income or reputation. When you’re eighteen or twenty it is hard to see the future past the age of forty, anything after that seems like old age. As you move along in life you need to keep evaluating your future and that may be due to employment, health related matters, or retirement goals. Always be evaluating your current position, is it fulfilling, is it stable, if something happened to the industry or company tomorrow do you have other talents you can do? Asking these types of questions periodically will help keep you open towards learning new skills, keeping your eyes open to other opportunities, or improving your own intelligence. Don’t do what I see too many people do, just bobbing along in life hoping it will turn out alight in the end. The end may be closer than you think!

About the Author

Bruce Outridge is a business and leadership consultant and author of the books “Running By The Mile” and “How to Start an Artistic Business in 12 Easy Steps.” For more information please visit his website at www.outridge.ca

Take Some Goodnotes!

Posted on February 15, 2013 by Bruce

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If you are anything like me you are always looking for ways to improve efficiency of your operation. One way of doing that is by using technology to the fullest. As many of us are proud owners of tablets, smart phones and other technological advances carrying a paper and a pen seems redundant. Think about it what happens with a piece of paper, you have taken great notes and the paper lands on your desk back at the office. Once dealt with the topic you either have to file it, throw it out, or share it. What happens if you need to go back and refer to that document, can you find it? This is why using a tablet or smart phone is a great way to combat that as everything is in one place. If you need to share the notes with someone then you have choices such as emailing it, sending it by phone and more. I am one of those people that is trying to take my business paperless as much as possible, I don’t think I will ever get there totally, I just don’t trust computers enough not to crash as of yet but maybe in the future.

Most tablets come with some sort of notes application that allows you to take notes by typing them out and sharing them with others. I like the app itself but when in a meeting typing is not an option for me as it takes too much concentration. I have to concentrate so much on my typing skill that it is pretty rude of me to take notes in a meeting by typing. I wanted an app I could write with that would allow me all of the conveniences of having the information on my tablets. The problem is that you can’t write in the notes app on an iPad which I have so I had to find something different. For me the answer was Goodnotes. Goodnotes allows you to write your information out by hand as if taking notes on paper. You have options such as using lined or plain paper, adding pages, renaming documents, and adding images and graphs. Your documents are sorted like a bookshelf allowing you to delete ones no longer needed or filing as you would with a traditional filing cabinet. There is a free version and a paid version for under five dollars. I suggest the paid version as the free version doesn’t allow you to do much. There is one problem however, if you have an iPad there is no stylus to write with. The solution to that is to buy a stylus at the office supply store and it will work with that app, so you can write notes as if having a full pad of paper that never runs out. I have been using the app for months now and really like it. May I suggest you carry a traditional pen in your pocket, after a while you get so used to not carrying paper that that when you are asked to sign something you will pull out your stylus? Try the app out for yourself and see if it doesn’t make you world less filled with paper.

About the Author

Bruce Outridge is a business and leadership consultant and has been in the transportation industry for over 30 years. For more information on his work please visit his website at www.outridge.ca