The Cost of a Smile

Who is the face of your company? Do they understand the importance of a smile to how they greet people. It is amazing how smiling can make your whole demeanour so much different. What it does for the face of your business is even more important. Recently I was working at a training location and the person in charge of the front desk was very knowledgable but didn’t smile very much. Every time I asked her a question her eyes would roll making each request seem like it was inconveniencing her greatly. As I went through the week i kept wondering if she knew about the vibes she was throwing off to others. On a recent vacation my wife and I came across the same thing with a waitress that was serving us and we mentioned that she had a beautiful smile and should show it off more often. Both of these individuals are the front line for their respective businesses and are the first impression for the customers. No matter how talented, efficient, or hard working the person is if they don’t show to the customers they are happy to be there then they are sending a bad message to potential clients.  Carmen Outridge

People can read the vibes you send off in life whether it be over the phone or in person. Anyone on the first line should be ready to greet people with a smile and warm greeting. if you are not ready to do that then you shouldn’t be on the front line as you are making things worse for the business rather than better. Think about the profit potential for that client. If the customer comes into buy a widget for $10,000 and is turned off by your front line employee then the sale is lost and your profit is nothing. If the customer is happy to deal with your front line employee and buys the widget then the profit is $10,000. Either way the cost of the smile was zero, but the profit changes dramatically.

About the Author

Bruce Outridge is a business and leadership consultant and author of the books, Driven to Drive, Running By The Mile, and How to Start an Artistic Business in 12 Easy Steps. For more information and articles please visit his website at www.outridge.ca

Driven to Drive Returns to KRTS Inc.

Today is the final date for the Driven to Drive Book Tour. We will be visiting KRTS Inc in Caledonia Ontario located at 172 Argyle Street, Upper level, Caledonia, Ontario to talk about Ambassadorship and the importance of working towards a great career. If you want more information about KRTS Inc or the Driven to Drive  program visit www.krway.com.

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Driven to Drive Book Tour

Alpine Truck Training holds Introductory to Transportation Event

Alpine Truck Training in Scarborough Ontario will be holding an Introductory to Transportation Open House featuring Bruce Outridge. This open house will help people new to the industry learn about the industry and what is involved in becoming a part of the world of Transportation. We look forward to seeing you there.

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Mind Shift!

Have you made the mind shift? Have you received a promotion and found yourself now training individuals, or receiving a supervisory role? If you have then great and congratulations, you have worked hard for it, or you wouldn’t have received the promotion. The part that some miss when getting a promotion is the part that it now takes a shift in your mind to complete the process. It can be a challenge to do this and many people go overboard and become a tyrant if they don’t understand the process and watch it closely.  I have seen it happen many times in my career  and it is sad when the person takes themselves so seriously that they stop relating to the team members below them. The mind shift however is not only internal but external. This was very tough for me when I began as a new Supervisor because my teammates were older than me and we all started at the same time. This caused some rifts in the chain that got to the point that some people ended up leaving because they weren’t getting their way, unfortunate but true. supervisor cartoon

Getting that promotion and fulfilling it successfully takes some finesse that not everyone holds. New Supervisors often think that leading their team is done by barking out orders with a “my way or the highway” type attitude and it couldn’t be farther from the truth. As a Supervisor you are really there as a support mechanism for your team. On the other side you are also their role model and example, and balancing the two fronts can be a challenge. So how do you do that? Well realize that you now have to watch your behaviour in and out of the workplace. Once you step up it can change what you do in your personal life. Going to the company Christmas party and getting drunk out of your mind might not be the best display of character for your team. As much as you should have a good time at the party making sure that you understand the boundaries is very important. Just take a look at the Mayor of Toronto and you can see this play out in real life. Understanding your role as a leader is about setting an example on the outside and supporting your team on the inside. It can be challenging, but rewarding at the same time. Work at it seriously and you will go far as a new Supervisor.

About the Author

Bruce Outridge is a business and leadership consultant and author of the books Running By The Mile, Driven to Drive, and Starting an Artistic Business in 12 Easy Steps. For more information on Bruce and his work please visit his website at www.outridge.ca

Thank You Crossroads Barrie for having the Driven to Drive Book Tour return yesterday ,

Yesterday the Driven to Drive Book Tour returned to Crossroads in Barrie. The full house enjoyed the presentation based on the book. The book tour continues to the last stop at KRTS Inc in Caledonia next week. Check out KRTS at http://www.krway.com and reserve your seat today.

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