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In Ontario Canada winter driving is probably the time of year when driving conditions can change on a dime. That being said, in many other parts of North America you can find weather conditions that are just as terrifying, just as variable, and just as problematic than other times of the year for weather. No matter which type of weather affects the area of North America that you travel in it is important to know what type of weather can happen in the area and keeping your eye on your options can be the key to making it through your trip in a safe and timely fashion. Experienced professional drivers know that keeping your options open are the key to a successful trip, in fact for many watching and learning about weather patterns can make you money.
My wife and I were on our way back from Florida one year, we had gone on vacation over the Christmas period and were now on our return trip back home. Our normal route would have brought us up the East Coast from Atlanta arriving along the shores of Erie Pennsylvania, through Buffalo and home to Toronto. Our other option was to stick to I-75 travelling up through Detroit, along the 401through Ontario for 4 hours to home. Both routes are common routes for people travelling from the Sunshine State. As we travelled back home I was keeping a keen eye on the weather patterns. That winter had been riddled with severe winter storms as seems common around the Holidays and even our time in Florida had been much colder than expected. Now many people start looking at weather patterns when it arrives close to the area they will be driving through, however I had started watching the weather that was coming across from the West Coast from Southern California, Texas and other locations. Once a weather system got east of Colorado it would warrant my attention and my goal was that it would fizzle out way before it would reach the Midwest or East Coast. We began our journey on the route originally intended and thought we would miss any patterns long before they impacted our route. That wouldn’t be the case however and a system travelling east looked like it would make the last leg of our trip something to be reckoned with. As we were watching the weather system I was thinking about our route, so when suggested to my wife that we stay in West Virginia overnight instead of Ohio the suggestion wasn’t met with high excitement. I had to back up my suggestion with some logic. This storm was going to be a bad one and when I estimated where we would be at the time it hit the road we would have been on we had a good chance of being caught in the worst part. By stopping at a point in our trip where we could make a decision and possibly come up behind the storm made much more sense. Overnight the storm continued on its track and because we made some decisions early we were able to travel to the west side of Lake Erie and had good weather almost all the way home. The other way would have had us on the east side of the Lake where the weather would have been the worst.
Weather patterns travel in regular patterns and watching them travel and estimating your travel route for problems may be just the thing that makes your trip a memorable occasion. Always keep your options open when travelling as Mother Nature has a way of wanting to be everyone’s travel partner.
About the Author
Bruce Outridge is a transportation consultant with over 30 years of experience and author of the books Running by the Mile, and Driven to Drive. More information can be found on his website at www.outridgeenterprises.ca
Jack had just finished his course at the local truck driving school and was now in the middle of the daunting task of trying to find a job in the industry. He wanted to stay local and also wanted to work at a larger company where he may be able to start a career. Because he was looking for city work he kept hearing of a term called “slip seating” from the company recruiters and didn’t really know what they meant when they said that. On a recent visit back to the school to collect some paperwork Jack decided to ask his old instructor what the recruiters meant
by the term “slip seating” on interviews. Jack’s old instructor was very experienced, he had been driving for almost 30 years, he had a nice temperament, and was passionate about the industry.
Jack said to his instructor Fred, “Fred I have been hearing about this term slip seating on interviews and I don’t really know what it means, what is it?” Fred piped up, “Slip seating is a term referred to sharing the same piece of equipment by several people. Many companies do this if their operations require trucks and equipment to operate around the clock, and of course a person can’t work around the clock. I am not crazy about that type of operation, but it can be very lucrative for those that don’t mind sharing equipment.” Jack thought about what Fred had said, ” I don’t mind that because I am hoping to work around the city, are there any problems I should look out for?” Fred gave a small frown and then replied,”I personally don’t like that type of environment because I am very particular about my equipment, but that is just me. What I would look out for is making sure if you do go into that environment you know who you are working with. It is much like team driving, you need to work with that person, have similar cleaning habits, and have the same respect for maintenance and so on. It is not something to be taken lightly. If you don’t share the same cleaning ethic one person may end up doing all the cleaning. If the truck is always in need of repair on your shift you may find that your productivity is going down. If the program is used for highway units be very weary of the sleeping quarters in the sleeper, by bringing in your own sleeping requirements in sheets, sleeping bags, and other needs.” Jack thought for a moment and then said, “So are you suggesting I stay away from slip seat operations?” “No if that type of work suits you and it is a good company, go for it! I am just suggesting when you meet with company recruiters you ask questions in regard to guidelines for equipment and cleanliness in those situations. It may be a great company but if there is no teamwork between the people sharing equipment it can be very hard to keep that going for the long term.” Jack thanked Fred for his help and went off in the distance, trying to decide if that is the program for him.
Many companies operate a “slip seat” type of operation and many of those companies are very lucrative to work for. It is important however to make sure you are comfortable with the other person and each person does their part to make sure the equipment is kept clean and well maintained.
About the Author
Bruce Outridge is a transportation consultant with over 30 years of experience. He is the author of Books Driven to Drive and Running by the Mile. For more information and other books and more about Bruce please visit his website at www.outridgeenterprises.ca
Fred was training a new driver, like many new drivers coming into the industry this new driver was eager to get started and making money. Jack, the new driver had a bit of an attitude, after all he was not a blank canvas, his Grandfather had driven a truck, his Uncle had tractors on his farm that he had driven many times on family vacations, so he didn’t think he needed all this training hubbub. In fact the only reason he was there was because a career counsellor had signed him up due to a lack of money on his part. Jack figured he could have gotten a job on his own, but the career counsellor convinced him he needed training to get a good job. Jack felt he was pushed into the training and his attitude was showing just that.
Fred was in the last week of training with Jack. He was fine with the skills of Jack but his attitude had been hard to overcome. Jack seemed to be fighting every turn of the training and after five weeks both parties were starting to feel very drained. Fred felt Jack would be a good driver if he would just listen and treat others with some respect. Like many other people that come from a family of older drivers Jack had learned the stories of the old days, some of the way drivers would fight with Dispatchers, how they had to chase load brokers for loads and so on. Those days have changed, but Fred noticed that many new drivers feel they know the industry because of those stories. Fred often wondered why many new people fall into this trap and has found it is from trying to fit in and show they have experience. What Fred has actually found out is that it shows the the inexperience even more because those days have changed and the industry is trying hard to change to the new standards for the industry. He often wished that if the new driver would just keep an open mind and listen to the things that are being taught to them they would be much better off.
One of the areas that Fred was having trouble getting through to Jack was in the time management department. Jack just did not move fast and he had the attitude of he wasn’t doing this or that, or he’ll get there when he gets there. That is all the old days coming out,but it was really holding back his training. Fred was now conducting the final assessment on Jack. Jack had the skills, but Fred was nervous about cutting him loose with the attitude still not in check. As he marked off his check list the evaluation came to and end, the two sat in the truck talking about what went right and what went wrong during the evaluation. Most of the items checked off well with the exception of the attitude which Fred had not checked off as of yet. Fred sat in the truck and tried once more to explain to Jack that his attitude will make or break his career in the future. It was the key to making money, it was the key to being hired by good companies, and it was the key to a long satisfying career. If he couldn’t get that under check it would make for a troubled future. Jack sat for a minute talking about what he had been told, he thought, and promised he would do his best to work on that for the future. However only time will tell.
Driving skills are only one part of the equation when beginning a career in the transportation industry. More often than not are the soft skills that give you a good solid career and those should be worked on indefinitely.
About the Author
Bruce Outridge is a transportation consultant with 30 a Years of experience and author of the books Driven to Drive, and Running by the Mile. To learn more or to purchase books please visit his website at www.outridgeenterprises.ca
Bob had been coming to the end of his four week training period with Randy his
trainer, he had been doing pretty well and felt confident he could handle the duties of a long haul truck driver. He had done well in the classroom, he had done well on the road, and this last week had been just for him to refine a few items and build confidence. At the last stop Bob had noticed something that Randy hadn’t talked about too much, relating with the customer. Randy was a good trainer and had of course shown Bob how to deliver loads, check paperwork, and secure his loads. He had also shown Bob how to call ahead if late and so on, but he hadn’t shown Bob the sales part of succeeding in trucking, he didn’t because that is not something new people need to deal with until later in the their career. Bob had noticed Randy talking with shippers and exchanging business cards but didn’t really think anything of it until it had happened a number of times. On this latest run Bob had noticed a Randy doing it again and when they returned to the truck he thought this time he would ask why he was doing it.
Bob pulled out onto the highway and when both were comfortable he decided now was a good time to ask the question to Randy about his conversations with shippers and receivers they delivered to. Bob started not sure how to approach the situation because he didn’t know what was involved. “Randy, I notice that many times after we load or unload you talk with the shipper and then hand them a business card, I was wondering what that was all about?” Randy sat quietly before answering, and then piped up. “Well Bob, if you think about the size of our small company we are the only people from our company that the customer sees, so in a way we are the sales representatives for the company. I enjoy working here and am treated very well, so if the experience at a customer has been positive I will often ask if everything is okay and then hand them a company business card should they be looking for a transport company for future business. Often times this has resulted in a new steady customer for the company. In order to do that we have to offer good customer service, deliver on time,and be professional in our jobs.” Bob thought about that and then asked Randy, “Do you get compensated for doing that?” Randy laughed,”The compensation is keeping your job with lots of work, getting promoted to better runs, and having a good place to work. Trucking is a team sport and it is everybody’s job to keep the company moving forward. If you aren’t doing a good job and sales are finding new accounts and then losing them the company won’t be around for long. If every person does their job to the best of their abilities then the company will be successful. If you can do a little extra that makes it even better for the future.” Bob took the advice and realized there is a lot more to trucking than just driving up and down the road. Bob was thankful that he had a professional trainer in Randy and that he was learning more than just how to drive a truck, but have a career.
About the Author
Bruce Outridge is a transportation consultant with over 30 years of experience and with or of the books Driven to Drive and Running by the Mile. To learn more about. Bruce or order his books please visit his website at www.outridgeenterprises.ca
Jack watched the award recipients at the safety meeting walk up to the front one after the other. He had been here before, wondering in his mind why he didn’t ever win an award for safety or performance? Oh he was a safe driver and he had
decent time management skills but he just didn’t seem to get into the award category. He also noticed that it was the same five people every year that seemed to receive the award. He also noticed that they all seemed to hang around each other at work, they all had the best equipment, and they all had good attitudes about the industry. Jack felt there was something missing, why was he missing out? He decided after the safety meeting he would pull one of the award members aside and see if he could find out what the others were doing differently?
After the meeting Jack pulled aside John, he chose John because the two got along pretty good and he could trust John to give him the right information, after all he had been a trainer for the company over the years and was good at giving information. “John, what are the five of you doing differently on the road to win awards every year at the safety meetings, is there a secret to the way you operate?”, asked Jack. John smiled as he had been asked this before by a number of drivers, ”The trick is not really a trick Jack. On the road I run quite differently than other drivers. I turn my company into a mobile office and I am the General Manager of that office. I treat my customers as if they are directly paying me and I am bidding on my own freight.” Jack still didn’t understand completely and asked,”I understand the theory he said but how does that help you run better. We all understand customer service is important for our jobs.” John looked at him almost sadly and said, “It isn’t just customer service, it is customer ownership, it takes customer service to a whole new level. Here is how it works, when you think like the CEO you look at your job from a higher level, you see the big picture. On the road I make sure I trip plan very carefully so that I am on time all the time, I call the customer when I am an hour out and let them know my arrival time if I have a hot load. I make sure I am neat and clean both personally and my truck, and I follow all the directions on company property while being easy to get along with. I prepare the truck so the customer is not waiting on me to move things around and it looks good at all times. I make sure their freight is as safe and secure as their own children and when I leave I hand them my business card.” Jack was shocked as he asked,”You have business cards, where do you get those?” John smiled as he said,”I used to carry ones from the company but after a while I made up my own. They have been great at getting me awarded for customer service as you noticed.” Jack read the card that John handed him. On the front it had John’s name and the company logo and information, on the back it read, “If you would like to comment on the professionalism of this driver please call or email through the information below.” John went on to tell Jack that people call all the time. Jack later found out that the other five award winners were doing similar types of systems. Jack made it a point from that moment on to step up his customer service program, he would be the award winner next time.
About the Author
Bruce Outridge is a transportation consultant with over 30 years of experience and author of the books Running by the Mile, and Driven to Drive. More information can be found on his website at www.outridgeenterprises.ca