Artist | Author | Radio & Podcast Producer | Television Host
You know the hardest thing for most people is to stay organized. Set yourself up so that you are handling the most important functions and not getting bogged down in the details. Many people have good intentions but fall down weeks later. The secret is to make it habit. Make sure you do it for 30 days no matter what. For more ideas see my post below on colour managing your time.
Good luck
Many of us are now using cell phones and electronic calendars to keep our schedules in good order. If you are still using the paper system you can try and adopt or find a similar idea for your time management challenges. The trick to good time management is to block off your time so you are focusing on important parts of your business uninterrupted. Most programs like outlook allow you to categorize different areas and assign them a colour. You need to do this first, so name your categories, and assign each a colour. These colours work in both tasks menu and calendar menu. The categories I use are administration, client contact, business meetings, personal time, production time, and research. You can add more if you wish, but those are the six I use the most. It is important to add production time if your business requires you to actually work in your business such as an artist or an accountant.
Now when scheduling your day enter all the tasks you have to do that day in the task menu and assign each a category. After entering your tasks switch to calendar view and block off your time based upon the tasks you have to do that day. So if you have four tasks to do in administration you may block off one hour for administration time and in that hour you will handle all of the administration tasks. You would do the same for the other areas. This helps to make sure you are working effectively and handling the most important parts of your day. You can also look back on it and get an idea of where most of your time is going. Try it and see what it can do for your productivity.
Have you ever tried to figure out your customer service percentage? To do this evaluate your customer base and break them into an even number such as 10, 100, etc. Out of those clients how many were unsatisfied with your service or product? If eight out of ten were happy then your customer service level is 80%. Now evaluate the ones that went bad and figure out how you can have made the experience better. Now you have a platform for the next time you deal with clients to make sure you are giving 100%. Your aim is to give 100% great customer service. Its not easy to control others so you have to make sure you are controlling yourself. Examining your own service is a great way to start.
Good luck!
For those of us in business, or drivers in the transportation market we are always looking for ways to gain respect from our coworkers, customers, and collegues. I have seen many people over the years try moves like sucking up to people, offering discount rates on products and services, etc. That rarely works and even worse can set your name to someone who can be underhanded. I myself never want to be considered someone who is underhanded and if I do make a mistake I own up to it immediately. Those tatics don’t work so try them. If you want to gain respect from your coworkers the best way is to be yourself, have integrity – do what you say you will do, and treat everybody with respect and dignity. By doing that people will be happy to deal with you and will recommmend you to others, therefore helping to grow your business. If you would like to read more about respect and your coworkers follow the link to an article titled “Why won’t they listen” – http://www.outridge.ca/listen.html
We all go through it! You start out in business and are all excited and then you have enough clients so you forget to advertise and market. Why call people you say, they call me. Many business owners go through this. The secret is even though you have business keep advertising and marketing! Business goes in cycles and eventually you will find it drops off unless you keep filling your pipeline. Marketing is key to keeping new business in your pipeline. If you’re getting to the point where you are too busy, then move that work by outsourcing it or hire someone. As you come to the end of the year think about the really important parts of your business and focus on those. Have someone handle the other parts so that you can keep growing. You’ll be glad you did.