Owning Your Position

In a workshop presentation the other day with a company of professional drivers I spoke about ownership of their position. Many gave me the blank look until I explained why it was so important. This applies to everyone whether you own a business, are an employee, or are just trying to create a life you will enjoy. The secret is “ownership”. If you work at a job take charge of your position as if you own the company. If you own a business make sure you know how your operation works and what is working or not with your marketing. If you own a truck is it running profitably? Take charge of your life and steer it in a way that gives you the opportunities that you seek. You have to own it, be the captain of your ship and make sure the decisions you make will help you in the future. That is ownership of your position! That is ownership of your life!

Complacency Kills

Complacency is the number 1 killer in North America! Oh they say it is heart disease and cancer, but in my experience I hear more people complaining about their jobs and positions, but not doing anything about it. If your not happy where you are then the best thing to do is create new goals for yoursellf and start attaining them. As you get older you start realizing that it is your own effort and experiences which generate a successful career path. Only you can make that decision as to what is important to you. Whether in business or not don’t let life go by with out the road map. You might get lost!

Process

You know the hardest thing for most people is to stay organized. Set yourself up so that you are handling the most important functions and not getting bogged down in the details. Many people have good intentions but fall down weeks later. The secret is to make it habit. Make sure you do it for 30 days no matter what. For more ideas see my post below on colour managing your time.

Good luck

Colour Manage Your Time

Many of us are now using cell phones and electronic calendars to keep our schedules in good order. If you are still using the paper system you can try and adopt or find a similar idea for your time management challenges. The trick to good time management is to block off your time so you are focusing on important parts of your business uninterrupted. Most programs like outlook allow you to categorize different areas and assign them a colour. You need to do this first, so name your categories, and assign each a colour. These colours work in both tasks menu and calendar menu. The categories I use are administration, client contact, business meetings, personal time, production time, and research. You can add more if you wish, but those are the six I use the most. It is important to add production time if your business requires you to actually work in your business such as an artist or an accountant.

Now when scheduling your day enter all the tasks you have to do that day in the task menu and assign each a category. After entering your tasks switch to calendar view and block off your time based upon the tasks you have to do that day. So if you have four tasks to do in administration you may block off one hour for administration time and in that hour you will handle all of the administration tasks. You would do the same for the other areas. This helps to make sure you are working effectively and handling the most important parts of your day. You can also look back on it and get an idea of where most of your time is going. Try it and see what it can do for your productivity.

Do you know your customer service level?

Have you ever tried to figure out your customer service percentage? To do this evaluate your customer base and break them into an even number such as 10, 100, etc. Out of those clients how many were unsatisfied with your service or product? If eight out of ten were happy then your customer service level is 80%. Now evaluate the ones that went bad and figure out how you can have made the experience better. Now you have a platform for the next time you deal with clients to make sure you are giving 100%. Your aim is to give 100% great customer service. Its not easy to control others so you have to make sure you are controlling yourself. Examining your own service is a great way to start.

Good luck!