Have you ever tried to figure out your customer service percentage? To do this evaluate your customer base and break them into an even number such as 10, 100, etc. Out of those clients how many were unsatisfied with your service or product? If eight out of ten were happy then your customer service level is 80%. Now evaluate the ones that went bad and figure out how you can have made the experience better. Now you have a platform for the next time you deal with clients to make sure you are giving 100%. Your aim is to give 100% great customer service. Its not easy to control others so you have to make sure you are controlling yourself. Examining your own service is a great way to start.